The ROI of Lead Generation

This month on the Strive Labs Blog, we’ve been talking about the ROI of Patient Relationship Management (PRM). We’ve discussed the benefits of automation of certain communications with patients, and the financial advantages of patient retention through completion of Plan of Care. This week we want to share with you the ROI of PRM for lead generation. Now that all 50 states have laws allowing Direct Access to physical therapy for at least an initial evaluation, we know

NPSTuesday Tip

Tuesday Tip #4: Using NPS® to Drive Business Growth

By now you have probably noticed that we believe that there are huge benefits to using the Net Promoter® Score at your physical therapy clinic. This week we have one last NPS® Tuesday Tip, and I will explain how you can easily reach out to your "promoter" population to drive social reviews at your practice. Check it out below! And if you missed the last three Tuesday Tips, you can find them here, here, and here. We've even

NPSGuest Blog

5 Things Every PT Needs to Know About the Net Promoter® Score

The Strive Labs Team is excited to have Heidi Jannenga, PT, DPT, ATC/L, co-founder and president of WebPT writing this week's guest blog. She brings with her more than 15 years of experience as a physical therapist and multi-clinic site director as well as a passion for healthcare innovation, entrepreneurship, and leadership. You can find Heidi on Twitter, here. Thanks, Heidi! At last year’s Ascend Business Summit, Strive Labs founders Scott Hebert and Ryan Klepps detailed several metrics

NPSTuesday Tip

Tuesday Tip #3: The Net Promoter® Dashboard

Two weeks ago, Scott went over the basics of what the Net Promoter® Score is, and how it helps you grow your practice. Last week, Ryan provided a quick overview on how to utilize the Net Promoter® Score as a way to measure and improve patient retention. This week, Scott AND Ryan are going to walk you through the Net Promoter® Score Dashboard in StriveHub Reach! If you are already using StriveHub Reach, the above was probably a good review

NPSCustomer Success Story

Customer Success Story: San Francisco Sport & Spine Physical Therapy

Throughout the month of January we’re sharing all about best ways to utilize the Net Promoter® Score (NPS®) to gather data for your clinic. Today we’re thrilled to bring you some of the unique ways that Jerry Durham and Sturdy McKee, early adopters of StriveHub, are using NPS® data at their practice. Ann recently had the opportunity to sit down with Jerry and Sturdy to discuss the unique ways that they use StriveHub Reach to collect and measure