We're continuing our month of Evidence Based Business by focusing on the metrics. And to do this, we're bringing in an expert. Dr. Troy Bage, PT, DPT is the Executive Director at the Alliance for Physical Therapy Quality and Innovation. Previously serving as COO at Upstream Rehabilitation, and President of Benchmark PT, Troy brings a ton of experience in metrics, outcomes tracking, and the business side of physical therapy (Full disclosure, Troy is also a member of the Strive Labs
This week, Scott discusses the idea of Evidence Based Business - or how you can use your business's own data to improve the health of your practice. He also discusses 3 key metrics that often go undiscussed in PT practices.
Calculating your NPS® just got easier. We recognize that analyzing NPS® data by provider or location can be a pain and take a really long time, especially when you're doing it on your own. So we've made this free and easy spreadsheet to do the calculating for you! If you're a customer already, this download is basically the manual way of doing what your NPS® Dashboard does automatically, so check out this video to see how you can access all
Imagine having the ability to identify unhappy customers at their third visit in order to perform a customer service rescue to create a satisfied lifelong client. Or the ability to identify your biggest fans at discharge in order to ask them to tell their friends and family about your services. This isn't a dream - a tool exists that can help you create and retain loyal customers. This tool is the Net Promoter® Score (NPS®). The Net Promoter® Score was
Last week, we discussed the how large companies like Netflix and Spotify run their businesses. As it turns out, it's not all that different to how you build a successful PT practice. After all, both businesses run a subscription model. How is that you ask? Well here is the quick breakdown: Just like you can ditch your Netflix subscription at any time, so too can your patients stop coming to physical therapy. That's why each time your patient comes back