This month on the Strive Labs Blog we’re discussing reputation management. By now, we’ve all probably heard the saying that “Your brand is what people say about you when you aren’t in the room.” These days, “the room” is a global network that runs 24/7. With review sites like Yelp, potential customers have access to stories good and bad about customers’ experiences with your business – stories they would have only had access to via word of
This week's guest post is by Jody Ruppert, the CEO of OSI Physical Therapy. Jody has a great point of view on how focusing on customer experience can help an organization grow into a successful business. Thank you so much, Jody! Over the past few years we have focused on building our digital marketing campaign to gain new customers, specifically targeting self-referral customers. While our marketing efforts were largely successful and OSI Physical Therapy was able to grow, we definitely
Every month we like to share a customer success story with you to highlight the ways in which StriveHub customers are growing their practice and building relationships. This month we are happy to share some ways that Solutions Physical Therapy and Sports Medicine in Alexandria, Virginia, recently reached out to their local community to offer value to past patients. I spoke with Andy Sotirokos, PT, DPT, OCS, CSCS about a recent reactivation campaign that Solutions used for community outreach. Andy
Throughout the month of February we’re sharing all about the importance of patient retention at your clinic. We also love sharing the ways that our customers are using our products to help retain their patients and grow their business. Today we’re thrilled to bring you some of the ways that Ben Barron, Director of Business Development for Collectivity Billing and Director of Business Development for ProEx Physical Therapy, is using StriveHub Reach as an outreach and retention tool.
Throughout the month of January we’re sharing all about best ways to utilize the Net Promoter® Score (NPS®) to gather data for your clinic. Today we’re thrilled to bring you some of the unique ways that Jerry Durham and Sturdy McKee, early adopters of StriveHub, are using NPS® data at their practice. Ann recently had the opportunity to sit down with Jerry and Sturdy to discuss the unique ways that they use StriveHub Reach to collect and measure