Don’t Crash, Burn, or Churn: The ROI of Patient Retention

At Strive Labs, we’re all about creating and retaining loyal customers. That’s how we help you grow your business. We know that all of the hard work you put into branding and marketing your practice is useless if you are unable to attract your target audience, assist them in the successful completion of their plan of care, and then send them out to become your raving fans. What we find quite often in our conversations with practice owners

The ROI of Patient Retention in Physical Therapy

We're back with another Tuesday Tip, and this time Ryan is going to walk you through the ROI of Patient Retention. Understanding who is at a high risk of dropping out of care before they drop out of care can have a big effect on your bottom line if you are able to proactively reach out-- and here is a way to do just that. If you're interested in learning more about how StriveHub can help grow your practice, click

The ROI of Automation

This month on the blog we’re answering your burning questions about how a Patient Relationship Management platform like StriveHub can provide a return on investment for your practice. Throughout the month of July, as we discuss Automation, Patient Retention, New Patient Generation, and Customer Reactivation, we trust that you will quickly see how the ability to systematize your communication with your patients and collect actionable data will positively impact your bottom line. No one understands the value of automation

Show Me the Money: The ROI of PRM

Over the past few months on the blog, we’ve talked about several aspects of Patient Relationship Management (PRM). We discussed the use of tools such as the NPS® to collect data and drive better business principles, we described the importance of patient retention and ways to improve those metrics, we focused on patient engagement, we encouraged providers to remember that patients are people with goals and wants (as well as needs), we demonstrated how physical therapists can play a

Evidence Based Business – Operating Metrics vs. Clinical Metrics

We're continuing our month of Evidence Based Business by focusing on the metrics. And to do this, we're bringing in an expert. Dr. Troy Bage, PT, DPT is the Executive Director at the Alliance for Physical Therapy Quality and Innovation. Previously serving as COO at Upstream Rehabilitation, and President of Benchmark PT, Troy brings a ton of experience in metrics, outcomes tracking, and the business side of physical therapy (Full disclosure, Troy is also a member of the Strive Labs

The Art and Science of Customer Experience

This week's guest post is by Jody Ruppert, the CEO of OSI Physical Therapy. Jody has a great point of view on how focusing on customer experience can help an organization grow into a successful business. Thank you so much, Jody! Over the past few years we have focused on building our digital marketing campaign to gain new customers, specifically targeting self-referral customers. While our marketing efforts were largely successful and OSI Physical Therapy was able to grow, we definitely