Last week, Scott went over the basics of what the Net Promoter® Score is, and how it helps you grow your practice.
In this week's Tuesday Tip, Ryan provides a quick overview on how to utilize the Net Promoter® Score as a way to measure and improve patient retention.
If you're already utilizing the NPS® for patient retention at your clinic, we'd love to hear about how it has affected your business. We've also created a free NPS Calculator Download (below) if you want to save some time when it comes to:
- Automatically calculating your NPS®
- Filtering your NPS by location, body part, and therapist
- Getting an NPS breakdown (Promoter %, Passive %, Detractor %)
- Charting your NPS over time
And if you're interested in learning more about how you can become an NPS® company, check out StriveHub.