Tuesday Tip #2: NPS® for Patient Retention

Last week, Scott went over the basics of what the Net Promoter® Score is, and how it helps you grow your practice.

In this week's Tuesday Tip, Ryan provides a quick overview on how to utilize the Net Promoter® Score as a way to measure and improve patient retention.

If you're already utilizing the NPS® for patient retention at your clinic, we'd love to hear about how it has affected your business. We've also created a free NPS Calculator Download (below) if you want to save some time when it comes to:

  • Automatically calculating your NPS®
  • Filtering your NPS by location, body part, and therapist
  • Getting an NPS breakdown (Promoter %, Passive %, Detractor %)
  • Charting your NPS over time
Download DIY NPS® Calculator Here!

And if you're interested in learning more about how you can become an NPS® company, check out StriveHub.

Ryan Klepps



Physical Therapist, COO & Co-Founder of Strive Labs, Inc.

Somerville, MA http://strivehub.com